Shipping & Returns
We would like to reassure our customers that our warehouse operations and UK deliveries are running as normal - with a range of increased safety and hygiene precautions in place. During this time dispatch may take slightly longer than usual.
When you place an online order with Reeev, it is handpicked by our warehouse team in London and sent to your door, wherever you are. We want you to have an exceptional experience so enjoy our complimentary worldwide shipping service. Orders are generally shipped within 24 hours. UK Orders placed before 1pm GMT are shipped the same day.
To ensure the safe arrival of your items all of our shipments are tracked and require a signature upon delivery. Order before 1.00pm to have your order dispatched on the same working day.
Our Express Shipping services are applicable to UK orders only. For UK orders placed before 1.00 pm Monday – Thursday we aim to deliver the next working day. Northern Ireland and Channel Islands, and some Highland addresses 2-4 working days. We will inform you if the shipment is due to take longer.
We use DPD/Fedex for UK Express deliveries and shipments to Europe and International addresses.
If your order is taking any longer to get to you than the above stated shipping time, please get in touch with us so we can check up on this for you.
UK Returns and Refunds
We gladly accept returns within 14 days of the delivery date. In the UK we offer a complimentary returns service via CollectPlus.
All you need to do is:
- Fill in the returns form.
- Return items in their original condition, tags and packaging included.
- Package it up in its original box (or any other rigid box) and stick the returns label on created from the online form.
We aim to process exchanges, returns and refunds as fast as we can but please allow us plenty of time during busy periods. In these periods the process can take up to 2 weeks.
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to email firstname.lastname@example.org.
For international returns, please send your returns to the below address:
Fashion General Service c/o Reeev
Circle Line House
8 East Road
We don't currently offer free international returns but we do offer an extended returns period for our international customers. Any customs duties, local sales taxes and handling charges are non refundable.
If you wish to exchange something in your order, you can either place a new order online for the replacement item if you are in a rush for your product, then return what you don’t want to keep as above. When exchanging in this way, please put your new order number in the box provided on the returns form.
If you are happy to wait, you can simply return your order and email email@example.com requesting your exchange and the Returns team can swap this over for you, stock allowing.